I signed up for a class online, but I didn't get a confirmation. What happened?
We do not send instant email confirmations: we process all registrations in our office and personally send email confirmations about a week before your class starts. All venues, dates, times, and materials for your class are listed on the web. If you are still concerned about your online registration, feel free to contact Linnea Beyer or Charles Thomas.

How can I get access to your darkroom and how much does it cost?
Our darkroom is available only to our members and costs an additional $8 per hour. Staff led darkroom visits are available by appointment only. Instruction by staff members is not available, but we do offer darkroom classes and would be happy to put you in touch with an instructor to arrange one-on-one instruction. Dark room users are expected to be well informed about darkroom processes and policies.

What do I need to bring to work in the darkroom?
Any paper, burning and dodging tools, etc. that you may personally need to make prints. The Light Factory provides chemicals already mixed to working strength. We also provide film developing chemicals and metal reels. For film development, you may bring your own chemicals and/or plastic reels, only be sure to keep them separate from Light Factory chemicals and other equipment.

What do I need to bring to class?
The class descriptions on our website offer a list of materials needed for each class. Please check the description for the class you are interested in taking or registered for.

Is the digital lab available to members?
At this moment, our digital lab is restricted to students taking Light Factory digital classes. However, the lab will become available the summer of 2004 for a small fee.

I want to submit my portfolio for review. What steps do I take?
You may send slides or digital images to Dennis Kiel , Artistic Director, for review at 345 N. College St. Charlotte, NC 28202. You should also send a C.V. and an artist statement to accompany your work along with enough return postage and proper packaging. Portfolio reviews in person are by appointment only.

I registered for a membership online but haven't received my card. What should I do?
Memberships usually take 1-2 weeks to process. If you have not received your card after two weeks, please contact office manager .

I love the Shoot Out! When's the next one?
The Shoot Out is scheduled for May 10-11, 2008. We are working to make it an even better, more enjoyable event, and we think you're going to like the changes! Please stay tuned to our website for upcoming details - we hope to see you there!

Can you recommend a photographer?
We love all of the photographers who have supported us, and they are all very talented. So while we cannot recommend one over the other, we advise you to visit the websites of photographers here in Charlotte to review their online portfolios.

Can you mail me a class brochure?
Since our classes are constantly being updated, we keep our schedule online. This is the easiest way to view and register for classes.

Can you add me to your mailing list?
Our general mailing list is comprised of our members . However, we'd be glad to add you to our email list so you can stay up to date on what's going on at The Light Factory!

I want to volunteer for The Light Factory! Where do I sign up?
If you are interested in volunteering (hyperlink to volunteering page) for an event or any other general area, contact Special Events Coordinator, Dee Grano. To volunteer for outreach and educational purposes, contact Charles Thomas, Education Director. For exhibitions, contact Artistic Director, Dennis Kiel

Don't you guys have a film festival?
No, we do not at this time but we sponsor and participate in many other festivals in the area. We also hold one monthly screening in Spirit Square. To submit a film to our monthly film series, please send your film on DVD or VHS to Wendy Fishman, our Director of Factory Films, 345 N. College St. Charlotte, NC 28202.

How can I rent your facility for a party or reception?
If you are interested in a rental you must contact the North Carolina Blumenthal Performing Arts Center who administers the building and the gallery spaces. They can be reached at http://blumenthalcenter.org/blumenthalcenterorg.

TLF reviews photographers' slides or CD's. Please include a SASE so that we may return the work. Pack the work carefully and submit to: Crista Cammaroto, Artistic Director, The Light Factory, 345 N. College St., Charlotte, NC 28202

Please contact us for more information.