Refund & Enrollment Policy

Students are responsible for their course choices. Therefore, we recommend that you select your courses carefully. The education staff is available for course advisement during registration if you have questions about appropriate placement. In the event that you must withdraw from a course, the following policy will be in effect:

Requests for refunds must be submitted by email or in writing and dated.
The postmark will determine eligibility for a refund. All approved refunds take at least four weeks to process. The Light Factory cannot be responsible for providing refunds for classes or programs missed as a result of student illness, student emergencies, or events beyond The Light Factory's control. All student withdrawals or cancellations will be assessed a fee of $50 to cover transaction and administrative costs.  

Multiple Week Courses:
A Cancellation of a course up to five business days prior to the first class, 100 percent refund, less a $50 withdrawal fee (per course); up to five business days prior to the second class, 50 percent refund. No refunds are given after that time.

Weekend Workshops:
Cancellation up to five business days prior to the first class, 100 percent refund, less a $50 withdrawal fee (per workshop). No refunds/credits will be given after that time.

Ticketed Events:
Tickets for all movies and Lecture Series are non-refundable.

Gift Certificates:
Gift certificates are nonrefundable.

Check Redeposit Fee:
If for any reason a student's check or charge does not clear for payment, an additional fee of $25 will be charged. The Light Factory does not guarantee placement until payments resubmitted.

Transfer Fee:
A $25 fee will be charged for all transfers initiated by the student.

Refund Policy for all The Light Factory Travel Programs:
Request for refunds must be submitted in writing and dated vial email or mail. The postmark will determine eligibility for a refund. For a full refund (minus $500 non-refundable deposit), The Light Factory must be notified no later than two months prior to the beginning of each trip. No refunds/credits will be issued after that time. All approved refunds take at least four weeks to process. The Light Factory is not responsible for providing refunds due to illness, emergencies, or events beyond our control. The Light Factory is not responsible for reimbursements of non-refundable airline tickets due to cancellation of workshop. Purchase of trip insurance is advised.

Enrollment Policy

Class Absences:
It is possible for students to make up a missed class by attending an equivalent class on another day. There are no refunds for missed classes.

Cancellations:
Classes are subject to cancellation due to under-enrollment. If a course does not meet the minimum requirement of student enrollment, full credit or refund will be issued.

Date Changes:
During the class, a class meeting may need to be re-scheduled. An additional class scheduled within the term or added to the end of the course.

During the course, a particular class date may meet a conflict and have to be rescheduled. In this case, students will be notified about the date change. Please note that a date change will not affect the number of course hours you will receive; an additional class will be scheduled within the term or added to the end of the course.

Class Auditing:
Auditing of classes is not permitted.